Want to return something?
Sometimes things just don't work out. Whilst we don't do exchanges, we will gladly offer a store credit or refund for online purchased stock products on the following conditions:
Items may be returned within 14 days of receipt by using the form below. The original tags / labels must be attached, the products must be unworn (tried on is okay), unused, unwashed and undamaged. To receive your return label, use your order number and email address to complete the return form below:
Do I have to pay to return something?
The return label is FREE for all customers based in Australia if you select store credit, otherwise you'll be charged $9.50 return fee.
Once the return request is completed, we will immediately email you a paid* Australia Post return label (*Australian customers only). All returns will be inspected upon receipt and we may refuse any refunds that don’t meet the conditions above.
How will my purchase be refunded?
If you select store credit, a unique code will be emailed to your registered email address with an equivalent value of the returned product(s). Store credits are valid for up to 180 days.
In case of selecting the refund option, the full purchase price of the returned product(s) (minus $9.50 return fee for Australian customers) will be refunded to the original payment method. Please note that it can take up to 5-10 business days for the transaction to appear on your account depending on your bank.
Are there things that you cannot refund?
SALE ITEMS - Please choose carefully as we are unable to refund products on sale if you change your mind. If the item is faulty or does not do what it is supposed to, we can offer a refund, exchange or store credit within 30 days of purchase.
FACE MASKS - To protect your health and the health of others, we are unable to refund or exchange these items if you change your mind.
SHIPPING CHARGE - Original shipping charges are non-refundable, unless your order was faulty or incorrectly packed.
How do refunds work with ZipPay and Afterpay?
The refunded amount will be processed straight back to your ZipPay or Afterpay account once we have received your returned parcel. Please note, that your ZipPay or Afterpay instalments will continue to be taken out as usual until we receive your return parcel.
If you chose to get store credit for your return, your ZipPay or Afterpay instalments will continue to be taken out as usual until the original order has been paid in full.
I received a faulty item. What do I do?
If you believe that an item you have purchased has a manufacturing fault, (we are very sorry!) please proceed with the return form above and select "faulty".
Our quality control team will assess the garment. If it is deemed to have a manufacturing fault, we will gladly organise a free replacement or full refund, at our discretion.