Sometimes things just don't work out. Whilst we don't do exchanges, the Tribute Collective will gladly offer a store credit or refund for online purchased items you wish to return back to us on the following conditions:
- Return back your items within 14 days of receiving them (the return label is FREE if you select store credit, otherwise $9.50*)
- The original tags/labels are attached and proof of purchase is included in the return parcel
- The products are unworn (tried on is fine), unused, unwashed and not damaged
- Use your order number and email address to complete the following return form
*Once the return request is completed, we will immediately email you the return label (Australian customers only). All returns will be inspected upon receipt and we may refuse any refunds that don’t meet the conditions above. Find more info on this in our Terms and Conditions, available here.
How will my money be refunded?
We will refund the full purchase price of the returned product back to the original payment method when you placed your order. Please note that it can take up to 5 business days for the transaction to appear on your account.
How do refunds work with Zip and Afterpay?
If you paid for your online order through Zip or Afterpay, your return will be processed and the amount refunded to your Zip or Afterpay accounts. Have more questions about their returns? Go to afterpay.com.au or zipmoney.com.au
If you chose to get store credit for your return, your Zip or Afterpay instalments will continue to be taken out as usual until the original order has been paid in full.
Do you refund delivery charge?
You will not be reimbursed for the original shipping charges, unless your order was faulty or incorrectly packed.
We pride ourselves on making great quality products. If you believe that an item you have purchased has a manufacturing fault, (we are sorry!) please proceed with the return form above and select "faulty". Our quality control team will assess the garment, and if it is deemed to have a manufacturing fault, we will gladly organise a free replacement or full refund, at our discretion. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears.
Please lodge your return within 14 days of receipt of the order by clicking on the button above. Once lodged, we will email you instructions how to return your item for refund for the product. The return shipping fee will need to be covered by the customer.