DELIVERY INFO

Our amazing packing crew will get your order to you as quickly as possible! Your order will be dispatched from our Gold Coast, Queensland-based warehouse. Refer to the following for more information.

How does pre-order work?

Pre-order items can be purchased now, however they will only be shipped at the stated restock date. Please double check the details on the item's page for the estimated lead times.

If you purchase an item on pre-order along with other item/s, your order will be held in dispatch until your pre-ordered item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two seperate purchases.

How long does delivery take and how much do you charge?

If all your items are in stock, the following lead times apply. Shipping times kick in when your parcel has left our warehouse: for same day dispatch, place your order before 11am otherwise it'll be sent on the next business day (except pre-orders, backorders and custom orders).

AUSTRALIA

location	standard (trackable)	express (trackable)
metro	$9.20 AUD 4-6 days	$13.50 AUD 1-3 days
regional	$9.20 AUD 4-6 days	$13.50 AUD 2-4 days
remote	$9.20 AUD 6-9 days	$13.50 AUD 5-7 days

NEW ZEALAND

standard (nontrackable)	express (trackable)
$13.70 NZD 9-10 days	$23.20 NZD 2-4 days

REST OF THE WORLD

standard (nontrackable)	express (trackable)
$11.80 USD / £8.40 GBP 14-20 days	$35.40 USD / £25.10 GBP 4-6 days

Do you offer free shipping?

We are pleased to offer Free Standard Shipping worldwide on all orders over $160. If your cart reaches this amount, you'll be able to select free shipping at the checkout.

Can you deliver to postboxes, parcel lockers and international addresses?

Yes, we deliver to postboxes, parcel lockers, locked bags, even if you live outside of Australia. Just enter your correct shipping address into "address line 1" when filling out your order details at the checkout.

Can I pick up my order?

No. Unfortunately at this stage all online orders must be sent to a nominated address or PO Box.

How do I track my order?

You will receive a dispatch notification email and an SMS text message containing your tracking number. Don't forget to check your spam/junk folder regularly, automated emails sometimes land there. You will then receive email and/or sms notifications directly from the carrier too updating you on the progress of your order.

Please note, if you live outside of Australia, Standard shipping does not include tracking. If you'd like to track your order during the delivery process, you'll need to select the International Express service.

What if I'm not home when my order arrives?

All orders are shipped with Authority To Leave, meaning that the courier will generally leave your order at your front door or tucked inside your letterbox. If you won't be there to accept your delivery, or you don’t feel comfortable having your parcel left unattended, we recommend choosing an alternate shipping address, such as your work address.

It's at the discretion of the delivery driver whether or not to leave the parcel at a safe place. If they decide not to leave it, they will leave a note for you to either collect your order at your local post office, at a local collection point or arrange a redelivery.

I live outside of Australia. How much duty will I have to pay?

Unfortunately we are unable to supply estimated duties and taxes as this information will vary by country. You will be responsible for all duties, taxes and customs charges that may apply in the destination country.

My order is lost/missing. What do I do?

In the unlikely event that you've waited more than 2-3 business days past the initially advised delivery time, please contact us stating your order number and we will help facilitate your enquiry with the delivery provider.

My shipping details are incorrect. What do I do?

We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process in-stock orders within a business day, so please contact us as soon as possible. Once your parcel has left our warehouse, contact the courier to redirect your (very special) delivery.