DELIVERY INFORMATION

Pre-order items can be purchased now, however they will only be shipped at the stated restock date. Please double check the details on the item's page for the estimated lead times.

If you purchase an item on pre-order along with other item/s, your order will be held in dispatch until your pre-ordered item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two seperate purchases.

We are pleased to offer Free Standard Shipping Australia-wide on all orders over $250 unless otherwise stated using Australia Post. If your cart reaches this amount, you'll be able to select free shipping at the checkout.

Yes, we deliver to postboxes, parcel lockers, locked bags, even if you live outside of Australia. Just enter your correct shipping address into address line 1 when filling out your order details at the checkout.

You will receive a dispatch notification email containing your tracking number. Don't forget to check your spam/junk folder regularly, automated emails sometimes land there. You will then receive email and/or sms notifications directly from the carrier updating you on the progress of your order.

Please note, if you live outside of Australia, Standard shipping does not include tracking. If you'd like to track your order during the delivery process, you'll need to select the International Express service.

No. Unfortunately at this stage all online orders must be sent to a nominated address or PO Box.

All orders are shipped with Authority To Leave, meaning that the courier will generally leave your order at the front door or letterbox. If you won't be there to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an alternate shipping address such as your work address.

Once the parcel has been delivered to your shipping address, we take no responsibility for any damage or theft that may occur.

It's up to the discretion of the delivery driver whether or not to leave the parcel. If they do decide to leave it, they will leave a note for you to either collect your order at your local post office, at a local collection point or arrange a redeliver

Unfortunately we are unable to supply estimated duties and taxes as this information will vary by country. You will be responsible for all duties, taxes and customs charges. We do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

In the unlikely event that you've waited more than 2-3 business days past the initially advised delivery time, please contact us stating your order number and we will help facilitate your enquiry with the delivery provider.

We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process orders within 1-2 business days so please contact us as soon as possible. Once your parcel has left our warehouse, you can redirect delivery by contacting the courier.