ORDER FAQ

Whether you want to learn how to order or make payments, we’ve got the information you need.

 

How do I order?

Click a category on the top menu, select the product then the size you want and add it to the cart. Then follow the simple checkout process. You can order online only - it is fast, safe and secure. Sorry, no phone or email orders are accepted.

How do I pay?

We like to give you plenty of payment options, so you can use any of the following payment types for your online order: Visa, MasterCard or American Express debit or credit cards, PayPal, Afterpay and eGift Cards. Cheque, cash on delivery or bank transfer payments are not accepted for online orders.

Is it safe to order online?

You can be assured that shopping with Tribute Collective is safe! We value your privacy and work hard to ensure that your details are secured and never released to any other party. We strive to ensure that every payment transaction occurs within a secure environment. Rest assured that your credit card and personal information is fully secure every time you make an order.

 

How pre-orders work?

Pre-order items can be purchased now however they will only be shipped at the stated release date or shortly after. Please note details on item description for lead times of pre-order items.If you purchase a pre-order item along with other item/s, your order will not be shipped out. Your order will be held in dispatch until your pre-order item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two seperate purchases. 

 

Can I cancel my order?

Unfortunately, we are unable to make changes to your order once it has been placed. If you've made a mistake with your order, let us know within 1 hour of placing it otherwise, you are welcome to return it to us once it has arrived for a refund. If you've made a mistake with your address, please contact us immediately, we will make every effort to update the address details.

 

Has my order been successful?

All successful order transactions will receive an order confirmation email within a couple minutes. If you have not received your order confirmation email, check your email junk or spam folder.

 

Do you have a physical store?

We do not have a shop, our products can be purchased on this website only. If you have any product enquiries, please contact us.

 

Do you place items on back order, offer laybuys or put them on hold?

No, we do not. Items must be ordered and paid for immediately.  

 

How do I use my Gift Card or discount code?

Redeem your store credit or use a discount code during checkout by typing your personal code into the "Discount Code" field, then hit the "Apply" button.  

 

Why should I become a registered user?

To make your life as easy as possible. When you place an order, your information will be filled in automatically + you will be able to see a full list of your previous purchases. Furthermore, if you choose to sign up, our weekly newsletter is where we stash all the good-to-know information about new products and deals.